Shipping and returns

Effective Date: 7/31/2025

At 1261 Lucky Enterprises, LLC, doing business as Highest Awakened Potential, we are committed to providing clear, fair, and transparent policies regarding shipping, delivery, and returns of any goods or services sold through rochondaferrelli.com.


1. Digital Products & Services

Delivery:
All digital products (such as courses, meditations, guides, or downloads) are delivered electronically via email or through direct download immediately or within 24 hours after purchase.

Returns & Refunds:
Due to the nature of digital content and instant access, all digital product sales are final and non-refundable unless explicitly stated otherwise on the product page.

If you experience technical issues accessing your purchase, please contact us at hello@rochondaferrelli.com, and we’ll be happy to assist you.

2. Coaching or Live Services

Scheduling & Access:
1:1 coaching sessions or group programs are scheduled using Calendly and Zoom. You will receive an email confirmation upon booking.

Rescheduling & Cancellation:

  • You may reschedule a session with at least 24-hours notice.

  • Missed sessions or cancellations made with insufficient notice may not be eligible for rescheduling or refund.

Refunds:
All service purchases are non-refundable unless otherwise noted in the program or service description.

3. Artwork and Other Physical Products

Shipping:

  • Packages are shipped and insured via FedEx Custom Critical. This is a 24/7, 365 day service for North America with real-time tracking and proactive shipping notifications. It includes direct delivery with security protocols, special care and handling in a temperature controlled environment.

  • Orders are typically processed within 2–4 business days.

  • Shipping times vary by location and shipping method selected at checkout.

Local Pickup:
Free local pickup is available in Sunrise, Florida. Address will be provided at time of purchase. No storage fee is charged. Customers have 30-days to collect their piece. Pick-up appointments can be scheduled via email at hello@rochondaferrelli.com after purchase.

Shipping Fees:
Shipping fees are calculated at checkout and are non-refundable once the order has shipped.

Tracking:
You will receive a tracking number once your order is fulfilled (if available for your region).

Returns & Exchanges:
All artwork purchases are non-refundable.

4. Contact Information

If you have any questions about your purchase, delivery, or our refund policy, please reach out to us at:

1261 Lucky Enterprises, LLC
DBA Highest Awakened Potential
Email: hello@rochondaferrelli.com
Website:rochondaferrelli.com